Lego and a weird credit card payment
A month or so ago I ordered a Lego set that my kid fell in love with. It was super-popular and backordered, so I paid for it via Apple Pay and figured it’d show up when it showed up. (Having a Christmas present bought early isn’t a bad thing!)
While I was gone on a trip, I got the shipping email from Lego, and by the time I got home the package had indeed arrived. (Lego cat is now built, and will probably end up going to college with the kid. They love it.)
Yesterday I got an email from Lego with my invoice that said that my payment mechanism had failed, and to please contact them at their 1-800 number to resolve the payment difficulty. The email looks legit. The 800 number they list is the US customer service number that is listed on the Lego website. I checked my credit card bill and indeed, I’ve never been billed for it. A quick online search reveals that this has happened to other people and was indeed legit. So all in all, I think the request is legitimate.
Best I can guess, Lego validated the Apple Pay payment at the time I made the order, but then by the time the order shipped and they actually tried to charge it, Apple Pay had expired that number. OK, I can call Lego and give them payment information. Mostly I’m amazed that Lego shipped me a $100 order without confirming first that my payment went through. Who in the world does that these days? Real customer service! Guess I’ll take it.
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