OfficeMax MaxAssurance Replacement Watch, Day 9 (part 2)

My dear wife informs me that the mailing label came today.

You can bet I’ll be shipping that puppy out tomorrow; don’t want to be the cause of any slowness here.

the sweet relief of work completed

Last week was killer. I had soooo much to do. I’ve talked about this already so I won’t go on and on again.

It all went really well. The wedding was beautiful. The music worked out just fine, and the song that I was singing (and had never sung before) was right in my comfortable singing range. All good.

Saturday night after the wedding, my brothers and I went over to the church and worked up our worship set for the Sunday service. After we got that together, it degenerated into a Caedmon’s Call/Derek Webb jam session… good times.

Sunday morning the music went well; it was nice to have a strong lead guitar…. way to go Andrew!

Then came the sermon. I hadn’t prepared quite as much as I would’ve liked, but the message got out anyway. It’s a funny thing; you preach a sermon, and then the first 5 people that come up to you all say things like “hey, you made me think of [this point] or [that point]”, and I’m standing there thinking, “wow, those are good points, how did I miss those?” But then I recognize and appreciate that God used my words to speak in specific ways to specific people, even if it wasn’t what I thought I was going to teach them. Praise the Lord!

My family all took off for their respective homes after lunch on Sunday. After a short trip to the local sweet corn festival, it was time to come home and crash. The Cubs and the Cardinals were the Sunday night game on ESPN, and the Cubbies found a way to win the game! I can’t make sense of how they can drop 8 in a row, including getting swept by the Reds, but then can take 3 out of 4 against the league-leaders… but it was a fun game to watch, a nice way to end the weekend.

Next weekend we’re going to Wisconsin to visit the family again (gotta take the chances to see Aaron while he’s in-country), and I’ve just about got everything taken care of. I still haven’t managed to get ahold of the replacement pianist yet for Sunday… two e-mails and a phone message, and still no response. I hope she’s in town…

OfficeMax MaxAssurance Replacement Watch, Day 9

Note from Chris: I’m not usually this bitter… but I’m taking no small pleasure in the fact that this blog is the first Google hit on the search for “OfficeMax Replacement Plan”. Don’t know that my complaints will result in anything, but I’m going to document the arduous process.

Today is the ninth day since I started the process rolling to try to get my dead Palm Tungsten E replaced under the “MaxAssurance” plan I purchased from OfficeMax. Still no pre-paid mailing label. How long can it take to send a mailing label? If this is indicative of the way the whole process will go, I fully expect to be without my PDA for about 6 weeks, which to me is just unacceptable for a “replacement plan”.

A few choice quotes from the OfficeMax website:

Electronics MaxAssurance Extended Warranty

With the Electronics MaxAssurance Plan brought to you by OfficeMax, you can enhance the manufacturer’s warranty on your purchases of electronics.

Electronics MaxAssurance features include:

  • One-year service plan beginning as soon as the manufacturer’s labor warranty expires
  • Coverage on parts and labor
  • Renewable and transferable coverage
  • Power surge protection
  • Replacement program for all products under $400
  • Repair program–products over $400 will be repaired by an authorized service provider
    Protecting your purchase is a worry-free way to enjoy your electronics for just pennies a day.

    Electronics MaxAssurance benefits also include:

  • No deductible–no unexpected future costs
  • Toll-free, 24-hour product helpline–referrals to qualified service providers
  • Normal wear and tear coverage is included
  • “No-Lemon” Policy–if your product requires more than three repairs, it will be replaced

    Best Service With the MaxAssurance Plan, a nationwide network of service providers, as well as dedicated customer service representatives, are at your service. Product experts are ready to provide instant troubleshooting, information and reliable service when you need it most.

The parts that crack me up the most are “No deductible–no unexpected future costs” and “Product experts are ready to provide instant troubleshooting, information and reliable service when you need it most.”

Yeah, if “no unexpected future costs” means “you’ll have to put out at least another $50 to get a replacement” and “product experts” are call-center workers working from a really short script…

Side note: I’ve seen the return process done really well; when I got a bad item from musiciansfriend.com, I called and they asked for my e-mail address; they sent me a link to get a pre-paid UPS label online, and I had it that same evening and shipped the stuff the next day. That’s how it should be done.

a busy weekend

I haven’t posted much this week… it’s been just a bit on the busy side. There’s been plenty to do at work, which means little boredom or free time, and the evenings have been just crazy.

This afternoon my family is coming to visit, which I’m very excited about - I haven’t seen my brother Aaron since Christmas since he’s been in Panama doing missions work. They’ll be staying all weekend.

Tonight I have a wedding rehearsal for a friend; I’m playing the piano and singing. Last night I had to write a transcription of a song that she wants played that there’s no sheet music for. It’s an instrumental from the soundtrack to the movie Love Actually. It’s a nice little instrumental, not too tough. Still, extra hassle having to transcribe. I just don’t trust my memory enough to do it without some music.

Saturday is the wedding, and I also need to get music together with my brothers for leading worship on Sunday. Still not sure what we’re going to do, but I’ll try to get a couple of them involved.

Sunday I’m not only leading worship, but also filling the pulpit since the pastor’s on vacation. This’ll be my third time preaching a full sermon, so I’m not really worried about it, but it’s just another thing I have to try to stuff into my brain so that I’m not just totally reading it off of the page. The sermon is going to be from 2 Thess 1:11-12, if you’re really interested.

I think by Sunday night I’ll be ready to collapse. About my only remaining task after that is to ensure I have a musician lined up for next week’s worship, since I’ll be taking the week off. I can’t wait…

I bet I'll be missing some meetings...

My Palm Pilot died yesterday. OK, so they don’t call it a Palm Pilot anymore; mine is actually the Palm Tungsten E. It has served me faithfully for the last 18 months, keeping me apprised of impending meetings at work, storing the orders of worship from 2 years’ worth of church services, keeping a running list of books that I want to read, and giving me hours of diversion with games when I’m bored.

Yesterday it died. When I picked it up at 2 PM, the screen was frozen with the notification “Meet with Christy re: Performance Review, 8:30 AM”. It’s quite possible that I hadn’t picked it up all day… It wouldn’t power off, it wouldn’t go to any other screen or program. So, I hit the reset button. It reset OK but as soon as I hit the home button to get to the main screen, it powered off and wouldn’t come back on. Next I tried the hard reset that erases the memory. Same story, still no luck.

I was thinking at that point that it was a good thing I bought the 2-year replacement plan for it. It cost me an extra $50 at the time, but hey, OfficeMax guaranteed immediate replacement if it broke. So this afternoon I took it back to OfficeMax. I had all the paperwork in order; the receipt, the packaging with the UPC and Serial number, the brochure detailing the replacement plan. I knew that they don’t sell the Tungsten E any more, so I wasn’t sure how they would replace it, I figured maybe I’d have the option to buy-up to another model.

The manager at OfficeMax was very nice; he checked and verified that they don’t sell the Tungsten E anymore. Then he told me that means that I have to call the 800 number on the brochure. So I called the 800 number. They are going “within the next 7 to 10 days”, to send me a postage-paid address label. I have to package the unit up, along with its accessories, and send it back to them. Then, “within 10 to 15 days after receiving the device”, and after determining that it really is broken, they will send me an OfficeMax gift card good for the original purchase price of the unit.

This has me pretty darn frustrated. First, that the “replacement plan” really isn’t immediate replacement - it’s going to take the better part of a month. A month? Come on, I use this thing every day! And I can’t just get a replacement w/o laying out any more cash - the Tungsten E2 (the current model) costs $50 more than the old E, which means I’ll have to lay out that money out of pocket to get the new one, and then more money on top of that if I want to renew the replacement agreement. And of course since it’s a gift card, I’m limited to purchasing one that they sell from OfficeMax, which precludes me shopping around. Arrgh.

Shouldn’t a PDA last longer than 18 months? I’m not really that hard on it. Maybe I just have bad luck with electronics.

the great escape act

I haven’t written many (any?) posts on my first year’s worth of experience as a parent… not sure why. But there was one little episode tonight that was too funny.

I was sitting at the dining room table, eating a late supper - a Whopper and fries from Burger King (yum yum). Laura was sitting under the table near my chair, begging french fries. I noticed as she was sitting there that there was a diaper sitting next to her on the floor; I assumed that it was one that she had pulled out of the diaper bag during one of her usual unload-the-whole-bag-on-the-floor sessions. So, I think nothing of it.

A few minutes later, we’re about ready to go for a walk. Becky asked me how her diaper was, if she needed changed before the walk or not. So I reach down to feel her diaper…. and, lo and behold, she doesn’t have a diaper on. Somehow, while wearing a shirt and overall shorts, she managed to get her diaper off and out of her clothes. I wish *I* were that coordinated. :-) She was having a great time, very comfortable. Thankfully we caught it in time, so there were no puddles (or worse) to clean up.

Just another adventure in parenting.

DER Conference, Day 3

Today was the third and final day of the conference here in Norfolk. The conference itself was uneventful; heard a few presentations on the committees that are meeting to develop new guidelines for software certification. I’m sure I’d bore every single one of my readers if I actually described the details of the presentations, so I’ll stop. :-)

After the conference, I walked over to St. Pauls Episcopal church, just a few blocks away. St. Paul’s has met on that particular location since 1639. Parts of the current building date back to 1690 or so. There are a bunch of graves surrounding the church; some of those grave markers date back to the 1690’s as well. It’s quite a fascinating thing to visit a graveyard anywhere; but in the midwest the veteran markers we see usually commemorate WW I or WW II, or in rare cases the Civil War. In this graveyard there were several markers of folks who were Revolutionary War veterans. Too cool. There is also a small cannonball (it looked to be about grapefruit-sized) still embedded in the bricks of the building that was fired by the British back during the Revolutionary War. I love the east coast of the US for all the history. I can’t imagine how blown-away I’d be by European history if I ever get over there.

Did a bit of shopping after the church visit (hey, gotta pick up *something* for the wife and kiddo while I’m here), ate dinner (Max & Erma’s again… tasty!) and headed back to the hotel for a soak in the hot tub and now Sportscenter on TV. Ah… nice to relax. Suppose I should turn it in now so I can get up early in the morning; oughtta be checked out of here by 7 or so for a 9:10 AM flight.

That’s the report from Norfolk. I’ll try to remember to post some pictures when I get back home.

DER Conference, Day 2

Another day in Norfolk, more of the conference. Fun fun. Today was “breakout sessions”, which means they had 4 different sessions going at the same time on different topics. I attended mostly the “policy and guidance” sessions, which were an overview/intro to the tasks of a DER. Once again, they were mostly presented by engineers who apparently have lousy public speaking skills. I’d better watch out; if I get a few years of DER experience under my belt, they’ll start asking me to present!

The other thing that has surprised me a bit is just how small a community it is. The conference was limited to 300 participants; that is basically all of the software DERs in the country. For the most part, they’ve been in these roles for a long time, so most everybody knows everybody. It will take a little bit of time for me to fit into and gain the respect of that group.

After the conference was over, I shelled out my $17 and took a 3-hour tour of the Norfolk harbor. It was pretty cool. We saw the huge container ships, a whole bunch of destroyers and missile boats, a few submarines (well, just the tops of the submarines), and then an aircraft carrier. The pictures don’t do justice to just how immense that ship is.

Got back from the tour, had a late dinner at Joe’s Crab Shack (I know, it’s lousy chain food, but it was the closest restaurant to the hotel and I was tired and hungry), and then came back to my room and talked to Becky and then my folks on the phone. I should really be getting to bed… it’s nearly 12:30 here. But I’m still on CDT, which means it only feels like 11:30, which is about my normal bedtime. Oh well, the conference doesn’t start until 8 in the morning, which will give me back my hour… unless I want breakfast. I haven’t eaten a breakfast yet this week… slept through them all. Maybe tomorrow.

DER Conference, Day 1

Today was the first day of the DER software conference (excuse me, the official title is the “FY2005 Software/Complex Electronic Hardware Standardization Conference”) here in Norfolk, VA. (It’s at the Norfolk Waterside Marriott, if you’re really interested.) It started out pretty boring today. Most of today’s topics were on the certification of Complex Electronic Hardware (i.e. FPGAs, ASICs, PLDs, etc). Since I’m mainly a software guy, this hardware stuff wasn’t that interesting.

I found that the other danger of having an engineering conference with presentations by engineers is that, for the most part, engineers have lousy public speaking skills. The one presentation I thought I’d really be interested in was at the end of the day; the guy works for Honeywell (OK, they’re my competitor, but I can forgive him that) and has been a DER for 15 years. He was giving “perspectives on being a software DER”. Now, I’ll give him credit, the material was insightful. Unfortunately, his presentation skills were sub-par. He basically read/mumbled the content from his slides in such a quick, low tone that most of us wouldn’t have understood him if it wasn’t that the text were on the screen. Why is it that the good engineers can’t have some social skills, too?

I wandered around the waterfront plaza here in Norfolk during the lunch hour. After the conference finished for the day, I jumped into that shiny gray Mustang (sweet rental car!) and headed out to Virginia Beach (about 15 minutes away). I’d never been to the Atlantic Ocean before. I found an empty spot on the beach (a tough trick when it’s 100+ degrees outside) and just sat and absorbed for a while. There’s just something incredible about the ocean; the immenseness of it all, I suppose. The continual pounding of the waves, nothing but water as far as the eye can see; the knowledge that if you head out that direction, the next land you’ll come to is Europe.

Back to the hotel to get cleaned up, then I walked over to a restaurant called Max & Erma’s for a late supper. It was nearly 9:00, and the place was pretty empty. I had just talked to Becky on the phone and was feeling kinda lonely sitting in a booth all by myself staring out the window at the cars on the street. On the upside, though, I had one of the nicest servers I’ve ever had; she was very friendly, service was excellent. I ordered the “Garbage Burger”, which came with Bacon, 4 kinds of cheese (American, Cheddar, Swiss, Mozzarella), onions, mushrooms, guacamole and marinara. It was tasty. It was nice to walk the 4 blocks back to the hotel; unfortunately, it was so swelteringly hot that I wasn’t motivated to walk any further.

The one task I should still complete tonight is to prepare some slides for Sunday; I’m teaching Sunday School, and we’re discussing stem cell research. I think I pretty much know what I want to say, I just have to get it compiled and put some pretty slides together. But I know how to do that. :-)

On the road...

I’m writing tonight from a hotel room in Norfolk, VA… I’m here to attend the 2005 FAA Software DER conference. I’m not actually a DER yet, but have applied to be one and my company figured it would be good if I came and got some training.

So far the trip has been uneventful; flew from Cedar Rapids to Detroit and then on to Norfolk. I’d never been through Detroit before; it’s a pretty nice airport. The tunnel between Concourse B (where I landed) and Concourse A (where I needed to go to catch my next flight) was pretty wild; the tunnel walls/roof had funky psychedelic colors that semi-randomly changed… would’ve taken a picture if I hadn’t put the camera in my checked luggage… :-(

Got to Norfolk and was pleasantly surprised at my rental car; it’s a silver 2005 Ford Mustang. Pretty cool. Managed to find the hotel, the Marriott Waterfront hotel, very nice. It has a view that overlooks the Elizabeth River and just around the corner is an old battleship that’s part of a museum. I’ll have to take some pictures tomorrow.

It’s a little bit lonely and quiet right now. I haven’t met up with any of the others from Cedar Rapids yet; I’ll have to find them in the morning. So, I’m sitting in my hotel room, just finished ironing all the clothes I brought along, thinking it’s probably time to head to bed. Unfortunately, I’m still on central time, which means it only feels like 10:30 PM but the clock says 11:30. Oh well.

On the bright side, the web tells me that the Cubs came back to win in the 9th inning, 3-2. Go Cubbies!