iPod Replacement: A for Effort, D for Results

My refurbished iPod showed up via UPS late yesterday afternoon. I have to give Best Buy full marks for sending a quick replacement; they said 3 – 5 business days, and it ended up being only two. They sent an iPod identical to the one I had before (20 GB 4G, white), though they had obviously cleaned this one up, buffed out the scratches, etc. It looked good.

So last night I hooked it up to the laptop to reload the 4100 songs that belong on my iPod. The first time I tried a sync I got a weird Windows delayed write error. Strange, I thought; maybe I just jiggled the cord at the wrong time or something. So I tried again. The second time, it managed to sync about 2 GB worth of music, then stopped syncing. When I disconnected it and tried to play the music from the iPod, uh oh. The iPod didn’t show any music on it at all. When I reconnected it to the PC, it gave me a nasty error and told me that I would need to re-download the iPod firmware and reset it.

At least running iPod firmware updates isn’t so tough these days; it did make me dig up my wall power charger, but I found that and completed the reset. Then I set it up to sync again. As I watched it gallantly attempt to copy the music, I started listning to the iPod – not to the music, but to the device itself, and discovered that the hard drive in it sounds sick. It’s clicking too much, spinning up and then quickly spinning down; I think I found the source of the problem. Again the sync died after 2 GB of transfer; this time it shows that the songs are there, but it locks up if I actually try to play any of them.

So after work this afternoon I will be heading back to BestBuy with my refurbished iPod (still in box) and my service plan paperwork (still conveniently accessible – hadn’t refiled it yet). I am sure they will have me send it in and get yet another refurbished one. I can only hope it goes better than this one did. I think I have to have three replacements die before they’ll actually just give me store credit. I’d be happy enough just to have one that works.