Aug 292005
Date I started the process: August 6.
Days since I called to start the process: 22.
Days since I sent the dead PDA in: 11.
Assuming a 4-day USPS trip from Cedar Rapids to Dallas.
Projected days until they send the gift card: 3 to 8.
Assuming a 3-day USPS trip for the gift card.
Projected days until I get the gift card: 6 to 11.
Projected total cycle time: 28 to 33 days. (For an “immediate” replacement!)
Projected date I get the new PDA: Sept 6 – 10.
Projected probability I will purchase an OfficeMac replacement plan (let alone an electronic device to purchase a plan for): 0
You and me both next time. If they were giving me a refund instead of a gift card, you can bet your bottom dollar that I’d be buying my next PDA from some other establishment. But nooooo…..